ElectroTour   Video Help

Video does not play  /  Black Screen

Active-X controls may need to be installed or allowed on your computer.
At the top of the window click on the (allow active x) notification
This will allow the website to play the video on your computer.



Very few computers will have this problem.
If this does not help please read below ↓

Videos are not formatted for full screen view.
Full screen viewing will display fuzzy photos.
Slow internet connection may cause video to drag or skip.
Windows Computers
Video Tours, Photo Presentations
If the video tour does not start you may need to update your windows media player to version 9.0 or later. Streaming Video works best with fast internet connections and is not designed to run on dial up service. Click on the icon below to download the 9.0 version. Select a place on your hard drive to download the program to. After the download is completed you will need to locate the download in the folder you saved it to and then run the application. This will update your current windows media player to version 9.0
        Or for Windows Media Player 11 Click Here
NOTICE: If you already have windows media player version 9.0 or later and you have allowed the active x notification to run - and the video still will not play on your computer you may need to contact your computers support department to get help with your computer settings.
Mac Computers
If the video tour does not start you may need to update your computer so that Windows Media will play in QuickTime. Streaming Video works best with fast internet connections and are not designed to run on dial up service. Please visit the Apple / Mac website to install an update or program that will play internet videos formatted for Windows media movies.