ElectroTour   Video Help 

Video does not play  /  Black Screen
 Mac Computers         FireFox

XP , Vista Windows 7
The Active-X plug-in may need to be installed on your computer.
At the top of the page (the video page) click on the (allow active x) notification.
This will allow the website to play the video on your computer.



Very few computers will have this problem. Our tours are designed to work on all computers including Mac's. However each computers security settings are different.
If this does not help please read below ↓

Video drags or skips / Fuzzy or blurry
Streaming Video works best with fast internet connections and are not designed to run on dial up service.
Videos are NOT formatted for full large screen view. Full screen viewing will display fuzzy photos.
Slow internet connection may cause video to drag or skip.
Windows Computers
If the video does not play it should have gave you the Active X message that is discussed above. Only if it did not give you the above active x message, proceed with the below instructions.
If the video tour does not start you may need to update your windows media player to version 9.0 or later. Streaming Video works best with fast internet connections and is not designed to run on dial up service. Click on the icon below to download the 9.0 version. Select a place on your hard drive to download the program to. After the download is completed you will need to locate the download in the folder you saved it to and then run the application. This will update your current windows media player to version 9.0
        Or for Windows Media Player 11 Click Here
NOTICE: If you already have windows media player version 9.0 or later and you have allowed the active x notification to run - and the video still will not play on your computer you may need to contact your computers support department to get help with your computer settings. We use a program that is designed to work on all computers. If it does not work on your computer it means your security settings could be blocking active x controls.
FireFox - Mozilla Browsers
To play Windows media in Firefox, Firefox needs the Windows Media Player browser plug-in installed.   To download the plug-in    Click Here & Choose RUN
Mac Computers Fix #1
Our videos are designed to work on all Mac computers automatically. You should not have to do anything. However, if the video does not play on your computer  you may need to update your computer so that Windows Media will play in QuickTime. You can install the below plug-in to correct this problem.
Click here & Select Run or Open   Or visit the download site for more information.
 
Mac Computers Fix #2
If the video does not play on your computer and you do not want to install the above plug-in try to view a different version of the video by changing the URL web address.


See Example Below.
Add a small letter (m) after the tour number in the URL web address.

Example:  If the tour number is 2190 change it to 2190m
www.ElectroTours.com/2190/video_tour.htm
Change it to -
 www.ElectroTours.com/2190m/video_tour.htm

This will fix the issue on most Mac computers.
 

 

 

 
 FireFox more info click here      Mac more info  click here